Policies

Business terms for Cube, covering measurement data, customer responsibilities, reports, retention, fees, availability, privacy, intellectual property and liability.

Describes Cube's six accepted measurements, optional hashed session identifiers, timestamps, technical security data, controller and processor roles, retention, providers, transfers and rights. Cube data is not described as universally anonymous.

Standard GDPR Article 28 terms for covered business-customer processing. It applies only when validly accepted with the service details, documented instructions and applicable service-specific subprocessor register; publication alone does not execute the DPA.

Rules for accessing and using neurvance.com, related AI systems, community voting, downloadable models, tools, research materials, documentation, and other Neurvance services.

Describes account, service, AI, payment and technical data; purposes and legal bases; AI processing, providers and transfers; retention, account closure, erasure, rights and security.

Payments and refund policy

The policy explains recurring subscriptions, included AI allowances, cancellation, a separate 14-day voluntary refund request period, statutory withdrawal rights and remedies for services that do not conform to the contract. Mandatory consumer rights continue to apply.

AI already delivered

For a voluntary refund, AI processing already delivered and settled may be deducted only to the extent legally permitted. Statutory withdrawal and other mandatory remedies are assessed separately; using an AI credit does not by itself waive every statutory right.

How to ask for a refund

Email [email protected] with the order, service and request type. Approved reimbursements are ordinarily sent to the original payment method; statutory deadlines and lawful exceptions apply.

This policy does not limit mandatory Danish or applicable EU consumer rights.

Contact [email protected] for contracts, [email protected] for privacy rights, and [email protected] for billing and refunds.