Neurvance policy
Privacy Policy
How Neurvance collects, uses, stores, protects, and manages personal data.
Last updated: 28 April 2026
This Privacy Policy explains how Neurvance collects, uses, stores, and protects personal data when users create an account, use our services, purchase credits, or otherwise interact with Neurvance.
Neurvance is operated by:
Neurvance
CVR number: 46436024
CEO contact: adam@neurvance.com
Legal contact: legal@neurvance.com
General contact: info@neurvance.com
1. Data Controller
For the purposes of applicable data protection laws, including the General Data Protection Regulation, also known as GDPR, Neurvance is the data controller for the personal data we collect and process directly from our users.
2. Personal Data We Collect
When you create and use a Neurvance account, we may collect and store the following information:
Email address
Username
Account ID or unique user ID
Account creation date
Account update date
Credit balance
Stripe customer ID or related Stripe payment identifier
Records showing whether you accepted our agreements, terms, privacy policy, or other required legal documents
When an account is created, we may log information such as:
User ID
Created date and time
Whether the user accepted the agreements
Email address
Username
This information is stored to confirm that the user accepted the relevant agreements and to operate the Neurvance service.
3. Payment Data
Neurvance uses Stripe to process payments.
We may store Stripe-related identifiers, such as your Stripe customer ID, subscription status, payment status, invoice references, or other payment-related references needed to manage your account, credits, invoices, or purchases.
Neurvance does not directly store full card numbers or full payment card details. Payment information is handled by Stripe according to Stripe’s own privacy and security practices.
Stripe’s relevant policies are available here:
Stripe Privacy Policy: https://stripe.com/en-dk/privacy
Stripe Data Processing Agreement: https://stripe.com/legal/dpa
4. Data Storage and Infrastructure
Neurvance uses Supabase to store and manage user account data and related service data.
Supabase may process personal data on behalf of Neurvance as part of providing database, authentication, storage, and backend infrastructure services.
Supabase’s relevant policies are available here:
Supabase Privacy Notice: https://supabase.com/privacy
Supabase Data Processing Agreement: https://supabase.com/legal/dpa
5. Why We Process Personal Data
We process personal data for the following purposes:
To create and manage user accounts
To authenticate users
To track user credit balances
To process payments and purchases
To connect Stripe payments with user accounts
To confirm that users accepted our agreements
To provide, maintain, and improve Neurvance services
To prevent misuse, fraud, or unauthorized access
To comply with legal, accounting, tax, and security obligations
To respond to user requests, support messages, or legal inquiries
6. Legal Basis for Processing
Where GDPR applies, we process personal data based on one or more of the following legal bases:
Contract
Processing is necessary to provide the Neurvance service to the user.
Legal Obligation
Processing may be necessary for tax, accounting, compliance, or legal recordkeeping.
Legitimate Interests
Processing may be necessary to protect Neurvance, prevent fraud, maintain security, enforce agreements, improve the service, and keep accurate acceptance records.
Consent
Where required, we may process data based on the user’s consent, including acceptance of agreements.
7. Third-Party Service Providers
Neurvance uses trusted third-party providers to operate the service.
Stripe
Neurvance uses Stripe for payment processing, billing, invoices, subscriptions, and payment-related account management.
Stripe may process payment-related personal data according to its own privacy and security practices.
You can read Stripe’s policies here:
Stripe Privacy Policy: https://stripe.com/en-dk/privacy
Stripe Data Processing Agreement: https://stripe.com/legal/dpa
Supabase
Neurvance uses Supabase for database hosting, authentication, backend infrastructure, and storage of account-related data.
Supabase may process personal data on behalf of Neurvance as part of providing these services.
You can read Supabase’s policies here:
Supabase Privacy Notice: https://supabase.com/privacy
Supabase Data Processing Agreement: https://supabase.com/legal/dpa
By using Neurvance, you understand that some personal data may be processed by third-party providers such as Stripe and Supabase where necessary to provide payments, account management, database hosting, authentication, and backend services.
8. Data Retention
We keep personal data for as long as necessary to provide the service, manage accounts, comply with legal obligations, resolve disputes, prevent fraud, maintain security, and enforce agreements.
After account deletion or a valid deletion request, Neurvance will delete or anonymize personal data where reasonably possible within 30 days, unless longer retention is required or permitted by law.
Some data may be retained for longer where required or permitted for legal, tax, accounting, fraud prevention, security, dispute resolution, compliance, backup, or enforcement purposes.
Backup copies or system logs may continue to exist for a limited period after deletion, but will be deleted or overwritten according to Neurvance’s normal backup and retention procedures.
9. Deleting Your Data
Users can request deletion of their personal data by:
Deleting their account, where this option is available; or
Contacting Neurvance directly at legal@neurvance.com.
After account deletion or a valid deletion request, Neurvance will delete or anonymize personal data where reasonably possible within 30 days, unless longer retention is required or permitted by law.
Deleting your account may not immediately remove all data from backups, logs, payment records, invoices, or systems where retention is legally required or technically necessary for a limited period.
You may also contact:
10. User Rights
Depending on your location and applicable law, you may have the right to:
Access the personal data we hold about you
Request correction of incorrect data
Request deletion of your data
Object to certain processing
Request restriction of processing
Request data portability
Withdraw consent where processing is based on consent
File a complaint with a data protection authority
To exercise these rights, contact:
11. Security
Neurvance takes reasonable technical and organizational measures to protect user data against unauthorized access, loss, misuse, alteration, or disclosure.
Such measures may include account authentication, access controls, secure infrastructure providers, logging, monitoring, and restricted internal access where appropriate.
However, no online service can guarantee complete security.
12. International Data Transfers
Because Neurvance uses third-party providers such as Stripe and Supabase, personal data may be processed outside your country of residence, including outside the European Economic Area.
Where required, such transfers are handled using appropriate legal safeguards, such as data processing agreements, standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.
13. Children
Neurvance is not intended for children under the age required by applicable law to use online services without parental consent.
If we become aware that we have collected personal data from a child unlawfully, we will take reasonable steps to delete it.
14. Changes to This Privacy Policy
Neurvance may update this Privacy Policy from time to time.
If we make significant changes, we may notify users through the website, account dashboard, email, or another appropriate method.
15. Contact
For privacy, GDPR, legal, or data protection questions, contact:
Legal: legal@neurvance.com
General: info@neurvance.com
CEO: adam@neurvance.com
Neurvance policy
Refund Policy
When unused credits may be refunded and how refund requests are handled.
Last updated: 28 April 2026
This Refund Policy explains when users may request a refund from Neurvance.
Neurvance is operated by:
Neurvance
CVR number: 46436024
Legal contact: legal@neurvance.com
General contact: info@neurvance.com
1. Refund Right
You may request a refund within 14 days of purchasing credits, but only for unused credits.
Used credits are not refundable.
2. Unused Credits
A credit is considered unused if it has not been spent, consumed, redeemed, applied, or otherwise used in connection with any Neurvance service.
If only part of a credit purchase has been used, Neurvance may refund only the unused portion.
3. How to Request a Refund
To request a refund, contact us at:
Please include:
The email address connected to your Neurvance account
The purchase date
The amount of credits purchased
The amount of credits you believe are unused
Any Stripe receipt, invoice, or payment reference, if available
4. Refund Processing
Approved refunds will normally be returned through the original payment method used at checkout.
Refund timing may depend on Stripe, your bank, or your payment provider.
5. Non-Refundable Items
The following are not refundable:
Credits that have already been used
Credits where the refund request is made more than 14 days after purchase
Any fees, charges, or losses caused by misuse, fraud, violation of Neurvance’s terms, or unauthorized activity
6. Account Deletion
Deleting your account does not automatically create a refund.
If you want a refund for unused credits, you must request it within the 14-day refund period.
7. Contact
For refund questions, contact:
Legal: legal@neurvance.com
General: info@neurvance.com
Neurvance policy
Where Our Data Comes From
Dataset sourcing, residual rights risk, user responsibility, GDPR, and reporting concerns.
Last updated: 28 April 2026
Neurvance sources datasets from third-party websites, repositories, archives, and collections that represent their content as being available under CC0, public domain, or similar open-use terms.
We make reasonable efforts to review dataset sources, license information, public availability, and usage rights before making datasets available through Neurvance.
However, datasets may originate from third-party sources outside Neurvance’s control. Because of this, Neurvance cannot guarantee with 100% certainty that all data is free from copyright, attribution requirements, licensing restrictions, third-party rights, personal data, GDPR-regulated information, or other legal limitations.
User Responsibility
Users are responsible for reviewing the source, license, documentation, legality, and suitability of any dataset before using it, especially for commercial, public, regulated, AI-training, resale, redistribution, or high-risk purposes.
This includes checking whether the dataset contains personal data or information that may be subject to privacy laws, including the General Data Protection Regulation (GDPR).
Neurvance does not provide legal advice and does not guarantee that any dataset is suitable for a specific legal, commercial, regulatory, or technical purpose.
Copyright, Licensing, and Attribution
Neurvance makes reasonable efforts to source datasets from materials represented as CC0, public domain, or otherwise openly usable without attribution.
However, Neurvance cannot guarantee with 100% certainty that copyrighted material, attribution-required material, restricted content, incorrectly licensed content, or third-party rights have not been included by mistake.
Users should always review the original source, license terms, included documentation, and any usage restrictions before using a dataset.
GDPR and Personal Data
As with copyright, attribution, and licensing issues, Neurvance makes reasonable efforts to identify and remove personal data or GDPR-regulated information from datasets before making them available.
However, because datasets may originate from third-party sources outside our control, we cannot guarantee with 100% certainty that personal data, sensitive personal data, or GDPR-regulated information has not been included by mistake.
Users are responsible for determining whether their use of a dataset requires a lawful basis under GDPR or other applicable privacy laws.
Depending on the dataset and intended use, users may need to consider:
Whether the dataset contains personal data
Whether the dataset contains sensitive personal data
Whether a lawful basis for processing is required
Whether notice, consent, legitimate interest assessment, anonymization, or other safeguards are required
Whether the dataset can legally be used for AI training, analytics, resale, redistribution, publication, or commercial use
Reporting Issues
If you believe a dataset contains copyrighted material, requires attribution, violates a license, contains personal data, violates GDPR, is illegal, violates our policies, or should otherwise be removed, please contact:
Please include:
The name or link of the affected dataset
Evidence showing the issue
Any relevant rights, licenses, links, documentation, or privacy concerns
Your contact information
Whether you own or represent the rights to the dataset, if applicable
Neurvance will review valid reports and may remove, restrict, correct, update, or replace affected datasets where appropriate.
No Guarantee
Neurvance provides datasets based on available source information and reasonable review efforts.
However, Neurvance does not guarantee that datasets are completely free from copyright issues, attribution requirements, licensing restrictions, personal data, GDPR-regulated information, third-party rights, errors, or other legal issues.
Users should perform their own review before using any dataset.
Contact
For dataset source, copyright, licensing, attribution, GDPR, privacy, or takedown concerns, contact:
Legal: legal@neurvance.com
General: info@neurvance.com
Neurvance policy
Contact / Takedown Policy
How rights holders and users can report copyright, attribution, license, or data concerns.
Last updated: 28 April 2026
This Contact / Takedown Policy explains how to contact Neurvance if you believe that one or more datasets available through Neurvance may infringe copyright, require attribution, violate licensing terms, or otherwise should not be made available.
Neurvance is operated by:
Neurvance
CVR number: 46436024
Legal contact: legal@neurvance.com
General contact: info@neurvance.com
1. Reporting Copyright or Attribution Concerns
If you believe that one or more datasets provided by Neurvance contains copyrighted material, requires attribution, violates a license, or otherwise should not be distributed, please contact us at:
We will review the report as soon as reasonably possible.
2. What to Include in Your Report
To help us investigate quickly, please include:
Your full name or company name
Your contact email address
The name or link of the dataset involved
A description of the copyrighted work, attribution issue, license issue, or other concern
Evidence showing that the dataset contains copyrighted material, requires attribution, is illegal, violates our policies, or that you own or represent the rights to the dataset and request its removal.
Any relevant links, licenses, documents, or evidence
A statement explaining what action you believe Neurvance should take
3. Review Process
After receiving a report, Neurvance may:
Review the dataset and related source information
Check whether attribution, licensing, copyright, or usage rules apply
Contact the reporter for more information
Temporarily restrict access to the dataset while the issue is reviewed
Remove, replace, correct, or update the dataset if needed
4. Takedown
If Neurvance determines that a dataset violates copyright, attribution rules, license terms, or other applicable rules, we will remove or disable access to the affected dataset as soon as reasonably possible.
We may also update or correct the dataset instead of removing it if the issue can be fixed, for example by replacing problematic material.
5. User Notification
If a dataset is removed, restricted, or materially affected because of a copyright, attribution, or licensing issue, Neurvance may notify users who purchased, accessed, or received that dataset.
Where appropriate, users may receive an email explaining that the dataset may contain copyrighted material, attribution issues, licensing issues, or other rights-related concerns.
6. No Admission of Liability
Taking down, restricting, reviewing, correcting, or updating a dataset does not mean that Neurvance admits liability or wrongdoing.
Neurvance may take action voluntarily to reduce risk, respect rights holders, comply with applicable law, and maintain trust in the service.
7. False or Abusive Reports
Please do not submit false, misleading, abusive, or bad-faith reports.
Neurvance may ignore or reject reports that are clearly abusive, incomplete, fraudulent, or unrelated to copyright, attribution, licensing, or dataset rights concerns.
8. Contact
For takedown, copyright, attribution, licensing, or dataset rights concerns, contact:
Legal: legal@neurvance.com
General: info@neurvance.com
Neurvance policy
Clickwrap Data License Terms
The active terms for AI training data, fine-tuning data, evaluation data, RAG/catalog access, API access, bundles, downloader access, metadata, and related deliverables.
Clickwrap Data License Terms
For AI training data, fine-tuning data, evaluation data, RAG/catalog access, API access, bundles, downloader access, metadata, and related deliverables
Version 3.0 - Effective 25 April 2026
ACCEPTANCE OF TERMS
These Neurvance Data License Terms apply to all purchases, subscriptions, downloads, API access, and use of Neurvance Data.
By clicking “I Agree,” creating an account, purchasing, subscribing, downloading, activating an API key, accessing, or using Neurvance Data, you agree to be bound by these Terms.
No handwritten signature is required. The applicable order details, including the customer identity, dataset, plan, price, date of purchase, and accepted terms version, are recorded through the Neurvance checkout page, invoice, dashboard, order form, API system, or other acceptance record.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. In that case, “Customer” refers to that entity.
DATA RIGHTS AND RESIDUAL RISK NOTICE
Neurvance uses commercially reasonable efforts to provide clean, AI-ready datasets based on sources such as CC0, public-domain, permissively licensed, synthetic, or otherwise approved data sources.
However, no data sourcing, filtering, or review process can guarantee that every dataset is completely free from copyright, database rights, privacy, publicity, contractual, or other third-party rights issues.
Customer acknowledges this residual risk and agrees that Neurvance’s obligations and liability are limited as described in these Terms, and that the customer has the obligation to check the license of the data if needed.
Plain-English Summary (Non-Binding)
Active acceptance. Customers agree online by checkbox/button, payment, download, API-key activation, access, or use.
B2B-first. These Terms are designed mainly for business customers. Consumers keep any mandatory rights that law does not allow Neurvance to limit.
No 100% guarantee. Neurvance uses commercially reasonable efforts to provide clean, rights-risk-reduced data, but no dataset is guaranteed to be fully free of copyright, database-rights, privacy, or other third-party claims.
Customer responsibility. Customer must evaluate legal, technical, safety, and production suitability before using Data in models, products, or services.
Notice and cure first. If a suspected issue is found, Customer must notify Neurvance and allow Neurvance to remove, replace, relabel, disable, or credit the affected Data.
Limited remedies. Neurvance is not liable for lost profits, retraining costs, model unlearning, legal fees, reputational loss, customer products, downstream claims, or other indirect losses, except where law does not allow exclusion.
Required Checkout Acceptance Text
Use this text at checkout, account creation, API-key creation, dataset download, or dashboard access. The box should be unchecked by default and the terms should be linked immediately next to the checkbox.
Recommended checkbox text
☐ I have read and agree to the Neurvance Clickwrap Data License Terms, Terms of Service, Privacy Policy, and Copyright/Data Risk Disclaimer.
☐ I understand that Neurvance uses commercially reasonable efforts to provide clean, rights-risk-reduced, CC0/public-domain/synthetic-targeted data, but no dataset is guaranteed to be 100% free of copyright, database-rights, privacy, or other third-party claims.
☐ If I am accepting for a company or other organization, I represent that I have authority to bind that organization.
☐ If I am a consumer requesting immediate digital access, I request immediate delivery and acknowledge that withdrawal/refund rights may be limited where permitted by law.
Button: Agree & Purchase / Agree & Access Dataset / Create API Key
Legal Terms
1. Parties, acceptance, and agreement structure
Provider. These Clickwrap Data License Terms ("Terms") are between [Full legal name of Neurvance entity], trading as Neurvance, CVR/company number [insert], with registered address at [insert] ("Neurvance", "Provider", "we", "us", or "our"), and the person, company, or other organization that accepts or uses the Data ("Customer", "you", or "your").
Clickwrap acceptance. Customer accepts and becomes legally bound by these Terms when Customer or any user acting for Customer: (a) clicks or checks an online acceptance box; (b) clicks a button such as "Agree", "Agree & Purchase", "Agree & Access Dataset", "Create API Key", or similar; (c) creates an account; (d) pays, subscribes, or submits an order; (e) activates, receives, or uses an API key; (f) downloads, accesses, queries, or uses any Data or Services; or (g) otherwise indicates assent through the checkout, dashboard, API, order, or delivery flow.
No manual signature needed. These Terms are intended to operate without manual signature or hand-completed customer fields. Customer-specific details are supplied by the Order Record. If a signed order form or written agreement is used, it supplements these Terms only for commercial details unless it expressly states that it overrides a specific section.
Authority. If an individual accepts these Terms for a company, startup, research group, institution, or other organization, that individual represents and warrants that they have legal authority to bind that organization. The organization is the Customer.
No agreement, no use. If Customer does not agree to these Terms, Customer must not purchase, download, access, activate, query, copy, train on, fine-tune with, evaluate with, redistribute, or otherwise use any Data or Services.
Order Records. Each checkout page, invoice, quote, subscription plan, dashboard order, dataset page, API plan, delivery email, statement of work, or signed order form that identifies Data, price, term, quotas, or delivery method is incorporated as an "Order Record" for commercial details only.
Rejected customer terms. Any terms in Customer purchase orders, procurement portals, vendor onboarding systems, forms, confirmations, email footers, or other Customer documents are rejected and do not apply unless Neurvance expressly signs a document that specifically accepts those terms.
2. Acceptance records and electronic evidence
Customer agrees that Neurvance may create, retain, and rely on electronic records showing acceptance, access, and use of Data or Services.
Acceptance records may include account email, name, company name, billing details, timestamp, IP address, approximate location, user agent, device/browser metadata, session ID, order ID, invoice ID, payment ID, API key ID, dataset ID, URL, checkbox text, button text, Terms version, policy URLs, hash of the accepted Terms, download logs, API logs, dashboard logs, and delivery logs.
Customer agrees that these electronic records are valid evidence of contract formation, acceptance, authority, order details, delivery, and use, to the maximum extent permitted by law.
Customer is responsible for all activity under Customer accounts, credentials, API keys, and Authorized Users, whether or not Customer personally performed the activity, unless caused solely by Neurvance gross negligence or willful misconduct.
3. Definitions
"Affiliate" means an entity that directly or indirectly controls, is controlled by, or is under common control with Customer, only while that control exists.
"Authorized Users" means Customer employees, officers, contractors, consultants, cloud providers, service providers, and Affiliates who need access for Customer's permitted internal use and are bound by obligations at least as protective as these Terms.
"Business Customer" means a Customer acting for business, trade, professional, institutional, research, startup, commercial, or organizational purposes.
"Consumer" means an individual acting mainly for personal, non-commercial purposes, where mandatory consumer law applies.
"Customer Model" means a model, checkpoint, adapter, embedding model, index, vector store, feature store, classifier, evaluator, fine-tuned model, generated dataset, or other machine-learning artifact created by or for Customer using Data.
"Data" means all datasets, bundles, files, records, text, images, audio, video, metadata, embeddings, indexes, quality reports, source notes, provenance notes, documentation, API responses, downloader access, catalog access, RAG access, samples, updates, derivatives supplied by Neurvance, and related materials made available by or through Neurvance.
"Non-Compliant Material" means any record, item, metadata, file, source, or content later alleged or found to be subject to copyright, database rights, privacy rights, publicity rights, trademark rights, moral rights, contractual restrictions, confidentiality restrictions, license restrictions, or other third-party rights inconsistent with the intended use of the Data.
"Order Record" has the meaning in Section 1 and includes the commercial details recorded during checkout, invoicing, subscription, dashboard access, API plan creation, dataset delivery, or signed order form.
"Redistribute" means to publish, host, sell, license, sublicense, transfer, share, leak, upload, mirror, resell, provide as a dataset, place on a marketplace, expose through an API, make downloadable, or otherwise make Data available outside Customer and Authorized Users.
"Services" means Neurvance websites, APIs, dashboards, downloader tools, delivery systems, catalog systems, RAG interfaces, support, documentation, and related access methods.
4. License grant
Subject to these Terms and the applicable Order Record, Neurvance grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the purchased or subscribed Data only for Customer's permitted internal AI development, model training, model fine-tuning, model evaluation, benchmarking, retrieval, embedding, research, experimentation, and deployment of Customer Models or Customer products.
For one-time purchased downloadable Data, the license continues after delivery unless terminated for breach, subject to all restrictions, disclaimers, and liability limits in these Terms. For subscription, API, dashboard, RAG, catalog, or hosted access, the license is limited to the paid Subscription Term and applicable quotas unless the Order Record states otherwise.
Customer may allow Authorized Users to use Data solely for Customer's permitted purposes. Customer is fully responsible for Authorized Users and must ensure they comply with these Terms.
No ownership in Data, Services, source systems, documentation, metadata, delivery methods, curation methods, quality methods, or Neurvance intellectual property is transferred to Customer. To the extent any Data is public domain, CC0, open-license, synthetic, or third-party content, Neurvance does not claim ownership beyond any rights it actually has in its selection, arrangement, curation, metadata, tooling, documentation, or delivery systems.
5. Restrictions
Customer must not, and must not permit any third party to:
Redistribute Data as raw data, substantially similar data, a dataset, corpus, database, benchmark, scraped collection, marketplace listing, downloadable file, hosted dataset, API response, or data product.
Sell, sublicense, rent, lease, timeshare, transfer, publish, mirror, leak, or make Data available to any person other than Authorized Users.
Use Data to build, train, fine-tune, validate, benchmark, or operate a product or service that is primarily a competing dataset provider, data broker, data marketplace, data-cleaning service, data-provenance service, or synthetic/clean-data vendor, unless Neurvance expressly agrees in writing.
Remove, alter, falsify, hide, or misrepresent source notes, license notes, provenance notes, warnings, metadata, disclaimers, restrictions, or attribution information supplied with the Data.
Use Data unlawfully or in a way that violates export controls, sanctions, privacy law, consumer law, copyright law, database-rights law, security law, or third-party terms known to Customer.
Represent to any third party that Neurvance guarantees Data is copyright-free, rights-free, public-domain-only, CC0-only, non-infringing, safe for all uses, legally cleared, or suitable for any specific production use.
Use Data after Neurvance notifies Customer that the applicable Data is suspended, deprecated, withdrawn, under review, or potentially Non-Compliant Material, except as Neurvance expressly permits for remediation.
6. Data provenance, quality efforts, and residual risk
Commercially reasonable efforts. Neurvance uses commercially reasonable efforts to reduce data-rights risk. Depending on the product and Order Record, this may include source allowlisting, public-domain/CC0 targeting, synthetic generation, license review, metadata checks, record-level or batch-level filtering, duplication checks, profanity/safety filtering, quality scoring, automated classifiers, manual review samples, audit logs, takedown workflows, and documentation.
No absolute certainty. Customer understands and agrees that no automated, manual, or hybrid system can guarantee that every record is free of copyright, database rights, privacy rights, publicity rights, confidentiality restrictions, contract restrictions, license restrictions, or other third-party claims.
Residual risk accepted. Customer knowingly accepts the residual risk that Data may contain Non-Compliant Material despite Neurvance's quality efforts, and Customer agrees that such residual risk is part of the commercial bargain and price.
No legal clearance. Neurvance does not provide legal opinions, legal clearance, chain-of-title opinions, fair-use opinions, jurisdiction-specific advice, or production-use approval. Customer is responsible for obtaining its own legal review where needed.
Website statements. Any public statements about Neurvance's process, QA pipeline, source policy, cleaning process, or data philosophy are general descriptions only and do not create warranties, guarantees, indemnities, or strict obligations unless expressly included in a signed writing.
7. Warranty disclaimer
To the maximum extent permitted by law, Data and Services are provided "as is", "as available", and "with all faults".
Neurvance disclaims all warranties, representations, conditions, and guarantees, whether express, implied, statutory, or otherwise, including warranties of title, non-infringement, merchantability, fitness for a particular purpose, quiet enjoyment, accuracy, completeness, performance, availability, compatibility, legality for Customer's use case, public-domain status, CC0 status, absence of personal data, absence of third-party rights, absence of Non-Compliant Material, and suitability for model training, fine-tuning, evaluation, production deployment, or regulated use.
No employee, founder, contractor, reseller, support message, website text, marketing claim, documentation, sales call, demo, benchmark, or AI-generated answer modifies these disclaimers unless included in a signed written amendment that expressly overrides this Section.
8. Customer review and downstream responsibility
Customer is solely responsible for determining whether Data is suitable for Customer's use case, jurisdiction, industry, model architecture, product, users, customers, compliance program, and risk tolerance.
Customer is solely responsible for Customer Models, Customer products, Customer outputs, downstream users, deployment decisions, safety testing, filtering, evaluation, documentation, model cards, AI Act or similar compliance, privacy review, data protection review, copyright review, database-rights review, and any decisions to train, fine-tune, deploy, publish, monetize, or commercialize models or outputs using Data.
Customer must not rely on Data as legal, compliance, safety, medical, financial, or regulated advice. Customer must implement appropriate safeguards before production use.
If Customer combines Data with other datasets, models, user data, scraped data, licensed data, confidential data, personal data, or third-party systems, Customer is solely responsible for that combination and all resulting rights, compliance, and safety issues.
9. Notice-and-cure process for suspected Non-Compliant Material
Customer must promptly notify Neurvance in writing if Customer discovers, receives notice of, or reasonably suspects that Data contains Non-Compliant Material. The notice must identify the dataset, record IDs or file paths where available, source URL or metadata where available, nature of the issue, claimant information if any, and supporting evidence.
After receiving a reasonably detailed notice, Neurvance may investigate and may, in its discretion, remove, replace, relabel, disable, block, quarantine, re-score, provide substitute records, update metadata, provide a service credit, refund the affected portion of fees, or take other corrective action.
Unless mandatory law requires otherwise, Customer must allow Neurvance at least 30 days to cure the issue. For complex, high-volume, multi-source, third-party, or legally disputed issues, the cure period is extended to a commercially reasonable period, not less than 60 days, if Neurvance is actively investigating or remediating.
During investigation and cure, Customer must promptly stop using the specifically affected Data and must take reasonable steps to prevent further distribution or reliance on the affected Data. Customer must not continue training, fine-tuning, evaluation, publishing, redistribution, or deployment using affected Data after notice unless Neurvance expressly permits it.
To the maximum extent permitted by law, the remedies in this Section are Customer's sole and exclusive remedies for Non-Compliant Material, residual data-rights risk, takedown notices, metadata errors, license-classification errors, or alleged third-party rights in Data.
10. Covenant not to sue and release of residual-risk claims
For Business Customers only and to the maximum extent permitted by law, Customer agrees not to bring, fund, assist, threaten, or maintain any claim against Neurvance arising from Non-Compliant Material, residual data-rights risk, alleged license-classification error, alleged copyright issue, alleged database-rights issue, alleged metadata error, or alleged third-party-rights issue if Neurvance follows the notice-and-cure process in Section 9.
For Business Customers only and to the maximum extent permitted by law, Customer releases Neurvance from claims, demands, damages, losses, fees, costs, expenses, and liabilities arising from residual data-rights risk, except to the extent finally determined by a court to have been caused by Neurvance's willful misconduct or fraud.
This Section does not limit rights that cannot be waived under mandatory law, and it does not prevent Customer from seeking the exclusive remedies expressly stated in Section 9.
11. Customer indemnity
Customer will defend, indemnify, and hold harmless Neurvance, its affiliates, founders, officers, directors, employees, contractors, suppliers, licensors, and service providers from and against any claims, demands, proceedings, investigations, damages, losses, liabilities, settlements, penalties, fines, costs, and expenses, including reasonable legal fees, arising from or related to:
Customer's use, training, fine-tuning, evaluation, deployment, commercialization, publication, or redistribution of Data, Customer Models, Customer products, or outputs.
Customer's breach of these Terms, Order Records, usage restrictions, confidentiality obligations, or applicable law.
Customer's representations to third parties that exceed or conflict with these Terms, including any claim that Neurvance guaranteed Data is rights-free or non-infringing.
Customer's combination of Data with other datasets, models, products, systems, personal data, confidential data, or third-party content.
Customer's failure to stop using affected Data after notice or Customer's failure to cooperate with the notice-and-cure process.
Claims by Customer's end users, customers, partners, investors, regulators, or downstream recipients.
Neurvance may participate in the defense with counsel of its choice. Customer may not settle any claim in a way that admits fault by Neurvance, imposes obligations on Neurvance, restricts Neurvance's business, or requires payment by Neurvance without Neurvance's prior written consent.
12. No Neurvance indemnity unless separately agreed
Neurvance does not provide any intellectual-property, copyright, database-rights, privacy, publicity, data-rights, model-output, product-liability, or third-party-claim indemnity unless a separate written agreement signed by Neurvance expressly states the exact indemnity scope, exclusions, cap, procedure, and fee uplift.
Any indemnity offered in a separate signed agreement is excluded to the extent a claim arises from Customer's modification of Data, combination with other data or systems, continued use after notice, use outside the Order Record, breach of these Terms, downstream product, model output, redistribution, or Customer's own legal/compliance decisions.
13. Limitation of liability
To the maximum extent permitted by law, Neurvance will not be liable for indirect, incidental, special, consequential, exemplary, punitive, enhanced, or similar damages; lost profits; lost revenue; lost savings; loss of business; loss of goodwill; reputational harm; business interruption; procurement of substitute data; data loss; model degradation; model retraining; model unlearning; model rollback; product delay; product withdrawal; recall; takedown costs; legal fees; regulatory costs; downstream claims; customer refunds; or loss arising from third-party claims, even if Neurvance has been advised of the possibility of such damages.
For Business Customers and to the maximum extent permitted by law, Neurvance's total aggregate liability arising out of or relating to these Terms, Data, Services, Order Records, Non-Compliant Material, or any related claim will not exceed the greater of: (a) the fees actually paid by Customer to Neurvance for the affected Data during the three months before the event giving rise to liability; or (b) EUR 50.
The liability cap applies in the aggregate to all claims and theories, including contract, tort, negligence, strict liability, misrepresentation, restitution, statute, equity, indemnity, and any other legal theory. Multiple claims do not increase the cap.
Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by mandatory law, including liability for fraud, willful misconduct, death or personal injury caused by negligence, or mandatory consumer rights.
14. Suspension, withdrawal, and termination
Neurvance may suspend, restrict, revoke, or terminate access to Data or Services immediately if Neurvance reasonably believes Customer has breached these Terms, failed to pay, misused Data, redistributed Data, created legal risk, exposed API keys, violated law, infringed rights, threatened Neurvance, or used Data in a way that may create harm or liability.
Neurvance may withdraw, deprecate, relabel, disable, or replace any Data at any time if Neurvance identifies possible Non-Compliant Material, quality issues, source issues, legal issues, security issues, contractual issues, or business reasons.
Upon termination for breach, Customer must stop accessing and using Data and Services, delete or destroy raw Data and copies in Customer's possession or control, and certify deletion upon request. Customer Models trained before termination may continue to be used only if they do not expose or reproduce raw Data, Customer did not materially breach these Terms, and continued use is lawful.
Sections intended by their nature to survive termination survive, including restrictions, disclaimers, residual-risk acceptance, notice and cure, customer indemnity, no Neurvance indemnity, limitation of liability, confidentiality, audit records, governing law, and dispute provisions.
15. Confidentiality, security, and API access
Non-public Data, metadata, price lists, access methods, API credentials, dashboard features, documentation, source notes, quality reports, and business information provided by Neurvance may be confidential. Customer must protect them using at least reasonable care and no less than the care Customer uses for its own confidential information.
Customer must maintain reasonable technical and organizational safeguards to prevent unauthorized access, exfiltration, scraping, redistribution, credential sharing, API-key leakage, or public exposure of Data.
Customer must promptly notify Neurvance of any actual or suspected unauthorized access, leak, breach, loss, scraping, credential compromise, or redistribution involving Data or Services.
16. Privacy, personal data, and regulated data
Unless an Order Record expressly states otherwise, Neurvance does not intend to sell personal data, special-category data, protected health information, payment-card data, children's data, biometric identifiers, government identifiers, or confidential customer data.
Customer is responsible for assessing whether Data, Customer's use of Data, Customer Models, outputs, or combinations with other data trigger data-protection, privacy, AI governance, or regulated-industry obligations.
If Customer believes a data-processing agreement, SCCs, DPIA, AI Act documentation, or other compliance document is required, Customer must request it before purchasing or using the applicable Data. No such document is implied by these Terms.
17. Consumer and hobbyist customers
These Terms apply to Consumers and hobbyist users only to the extent permitted by mandatory consumer law. Nothing in these Terms limits rights that cannot be limited under applicable Danish, EU, or other mandatory consumer law.
Where Customer is a Consumer purchasing digital content or digital services for immediate access, Neurvance may require a separate checkbox confirming that Customer requests immediate delivery and acknowledges that withdrawal or refund rights may be limited or lost where permitted by law once delivery begins.
If any vendor-protective clause is found unenforceable against a Consumer, that clause will be modified or disregarded only to the minimum extent required, and the remaining Terms continue to apply.
18. Changes to terms and versioning
Neurvance may update these Terms from time to time. Each version will identify an effective date. For self-serve customers, the version presented and accepted during checkout, account creation, API-key creation, download, or access governs that Order Record unless updated terms are accepted later.
Continued access to subscription, hosted, API, dashboard, RAG, catalog, or other ongoing Services after updated Terms are presented may require acceptance of the updated Terms. If Customer does not accept updated Terms, Neurvance may suspend or end access at the end of the current paid period or as otherwise permitted by law.
Neurvance should maintain archived copies of prior Terms versions and acceptance logs for evidentiary purposes.
19. Export, sanctions, and illegal use
Customer must comply with all applicable export-control, sanctions, anti-bribery, anti-corruption, anti-money-laundering, cybersecurity, and trade-compliance laws.
Customer must not use Data or Services in or for sanctioned countries, sanctioned parties, prohibited end uses, unlawful surveillance, malware, rights-infringing scraping, or other unlawful activities.
20. Governing law and disputes
For Business Customers, these Terms and all disputes are governed by the laws of Denmark, excluding conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
For Business Customers, the courts of Denmark have exclusive jurisdiction, with venue in [Copenhagen City Court / Court of Odense / insert preferred venue] unless Neurvance chooses another competent court to seek injunctive or emergency relief.
For Consumers, mandatory consumer venue and choice-of-law protections continue to apply where they cannot be waived.
Before filing any claim, Customer must provide written notice and participate in good-faith escalation for at least 30 days, except for claims that cannot legally be delayed or urgent injunctive relief.
21. Miscellaneous
Customer may not assign or transfer these Terms, any Order Record, or any Data rights without Neurvance's prior written consent. Neurvance may assign these Terms in connection with merger, acquisition, restructuring, sale of assets, financing, or transfer of business.
If any provision is found invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions remain in effect.
Failure to enforce any provision is not a waiver. Waivers must be written and signed by the waiving party.
These Terms, together with Order Records and policies referenced during acceptance, are the entire agreement for the applicable Data or Services and supersede prior discussions, marketing, demos, emails, proposals, and statements regarding that Data or Services.
Neurvance may send notices by email, dashboard notice, account notice, website notice, or other reasonable electronic method. Customer notices must be sent to [legal@neurvance.com / insert legal email].
Appendix A - Website Implementation Checklist
Requirement
Implementation
Unambiguous action
Use an unchecked checkbox plus a button like "Agree & Purchase" or "Agree & Access Dataset".
Immediate links
Place links to the Terms, Privacy Policy, and Copyright/Data Risk Disclaimer directly beside the checkbox.
No pre-ticked boxes
The customer must actively check the box.
Plain-language summary
Show a short summary of no 100% guarantee, residual data-rights risk, no redistribution, and liability limits before payment/download.
B2B authority
Include a checkbox that the person has authority to bind the company.
Consumer immediate delivery
For B2C digital delivery, include a separate immediate-access/withdrawal acknowledgement where permitted by law.
Access gate
Do not allow download, API-key creation, or data access until acceptance is logged.
Version control
Show Terms version and effective date. Archive old versions.
Appendix B - Acceptance Log Fields
terms_version
terms_effective_date
terms_url
terms_pdf_hash_or_html_hash
checkbox_text_presented
button_text_clicked
accepted_at_utc
customer_email
customer_name
company_name
company_domain
authority_checkbox_value
consumer_immediate_delivery_checkbox_value
ip_address
user_agent
session_id
account_id
order_id
invoice_id
payment_id
dataset_id
dataset_version
api_key_id
download_id
delivery_method
source_page_url
price
currency
Appendix C - Takedown / Non-Compliant Material Notice Form
Use this internally or on a website page so customers and rights holders can give structured notices.
Field
Details
Reporter name and contact
Customer account / company
Dataset name and version
Record ID, file path, source URL, or metadata
Nature of issue
copyright / database right / privacy / publicity / confidentiality / license / other
Evidence or claimant information
Requested action
remove / replace / investigate / relabel / other
End of Terms.
Last updated: 28 April 2026